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The agenda is as follows: 9:00-9:30 a.
There is no charge for attending thanks to our hosts.
Here are driving directions from I-40: Take I-40 to exit 270.
Follow Durham-Chapel Hill Blvd.
Immediately stay in right lane and bear right onto Martin Luther King, Jr.
Turn left at the second light, which is University Place.
Building 450 will be the 2nd turn off on your right.
Attendees should park in the parking deck E adjacent to building 450 on the Blue Cross campus.
The main entrance by building 450 is by the big blue statue.
Someone will greet you in the lobby.
Join us for a great morning of networking.
The agenda is as follows: 8:30-9:00 a.
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Start: May 13, 2019 End: May 16, 2019 Venue: The Diplomat Resort Address: Ft.
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We will examine some of the most common mistakes made in quality monitoring and help you identify what needs re-working so you can YIELD the most results in your own quality program.
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This session provides frontline tours to windsor casino template to LINK quality to training by providing meaning descriptions of desirable and undesirable behaviors, typical scenarios and related center goals.
Learn ways to write definitions for the more challenging quality standards: tone, empathy and call control.
While all of your quality standards are important, some will stand out as being mission critical and therefore deserving of higher point values to ensure your agents are focused on these, in particular.
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Learn what is involved in every step of the process: call flow mapping, skill grouping, identification of behavior-based standards, defining, scoring, validating and more!
This lead-off session in the 7-Part Quality Training Series is devoted to making sure your quality monitoring and evaluation program is driving results that matter.
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The agenda is as follows: 8:30-9:00 a.
Everyone is encouraged to attend this event.
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There is no charge for attending thanks to our hosts.
Start: October 18, 2018 End: October 18, 2018 Venue: Blue Cross Blue Shield of California Address: El Dorado Hills, CA, United States, 95762 Mark Your Calendar!
Join us for a great morning of education and networking.
The agenda is as follows: 9:00-9:30 a.
There is no charge for attending thanks to our hosts.
Here are driving directions from I-40: Take I-40 to exit 270.
Follow Durham-Chapel Hill Blvd.
Immediately stay in right lane and bear right onto Martin Luther King, Jr.
Turn right at the first traffic light onto University Drive.
Turn left at the second light, which is University Place.
Building 450 will be the 2nd turn off on your right.
Attendees should park in the parking deck E adjacent to building 450 on the Blue Cross campus.
The main entrance by building 450 is by the big blue statue.
Someone will greet you in the lobby.
Join 150+ customer leaders and 25+ expert speakers - all working in-house at globally recognizable brands - and hear the latest ground-breaking insights on topics such as: scalability, personalization, self-service, customer-centric transformation and much more!
Find out more: Start: June 7, 2018 End: June 8, 2018 Venue: Hilton San Diego Mission Valley Address: 901 Camino Del Rio South, San Diego, CA, United States, 92108 ICMI Contact Center Expo unites professionals looking to further their knowledge in an industry in constant transformation.
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Start: May 21, 2018 End: May 24, 2018 Venue: Walt Disney World Dolphin Resort Address: 1500 EPCOT Resorts Blvd, Lake Buena Vista, FL, United States, 32820 St.
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The agenda is as follows: 8:30-9:00 a.
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Start: April 20, 2018 8:30 am End: April 20, 2018 12:30 pm Venue: Cardinal Health Call Center Address: 5515 Park Center Circle, Dublin, OH, United States Yield Results in Your Quality Program: Key Decision Points to Drive Improvement.
This last session in the Quality Series provides a roadmap for your quality program to ensure you frontline tours to windsor casino leveraging your efforts to drive agent performance, process improvement and customer satisfaction.
Join in the discussion of the most common questions asked: How many calls should we be monitoring?
How can quality efforts help to track VOC voice of the customer?
We will examine some of the most common mistakes made in quality monitoring and help you identify what needs re-working so you can YIELD the most results in your own quality program.
The agenda is as follows: 8:30-9:00 a.
There is no charge for attending.
Start: April 10, 2018 8:30 am End: April 10, 2018 12:30 pm Venue: Bluegreen Corporation Call Center Address: 3500 DePawu Blvd.
You can have the most advanced quality recording technology, evaluation and analytical tools, but if you are not delivering impactful call coaching, you will continue to fall short in providing consistent and reliable high-quality service to your customers.
This session provides practical suggestions to create a coaching plan, delivery feedback, and follow up with continued support.
You will learn three specific approaches to call coaching aimed to motivate, TRAIN and develop behaviors required to meet process requirements and create a satisfying, memorable customer experience.
I mprove Consistency Through Calibration: Conduct Effective Quality Calibration Sessions.
Calibration is an ongoing process where a team of quality specialists, coaches, supervisors, and perhaps frontline staff complete evaluations on a single call, measure the variance, and reconcile the differences.
In this session, you will learn the key decision points for creating an effective calibration program, how to measure call calibration and best practices in conducting a productive calibration session.
L ink Quality Standards to Training Descriptions: Create Definitions of Behavioral Expectations.
Once your quality evaluation form has taken shape, the call standards have been identified and organized into skill groups and a scoring structure has been applied, the next step is to develop Quality Standard Definitions QSDs.
This session provides a template to LINK quality to training by providing meaningful descriptions of desirable and undesirable behaviors, typical scenarios and related center goals.
Learn ways to write definitions for the more challenging quality standards: tone, empathy and call control.
A pply a Successful Scoring Scheme: Measure and Motivate Agents to Perform Critical Behaviors.
While all of your quality standards are important, some are mission critical and therefore deserve higher values to ensure your agents are focused on them.
Learn how to APPLY the right scoring hierarchy, to ensure you are measuring quality and motivating your agents.
U tilize Quality Process Design: Build a Quality Form to Support Desired Performance.
Learn what is involved in every step of the process: call flow mapping, skill grouping, behavior-based standards definition, scoring, validating and more.
Rowe Price call center located at 4211 West Boy Scout Blvd.
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The kick-off session in the 7-Part Quality Series is devoted to ensuring your quality monitoring program is driving results that matter.
With hands-on activities, you will review business objectives and call center KPIs to identify corresponding quality initiatives.
This session will help you QUALIFY your QM program as an integral component to improve frontline performance, operations efficiency, and customer satisfaction.
Your Coaches Need Coaching, Too!
Coaches play a key role in the success of your employees.
Has your company adopted a particular coaching model and have all your coaches been trained?
What do you do beyond that training to ensure your coaches are using the model properly and encouraging the reps for good work while also lining up plans for opportunities to improve?
Everyone knows that quality is integral to the success of the organization, right?
Sure they do, which begs the question, can it be proven?
The bottom line is, advancements in your quality program are dependent on your ability to not only sell the value of such a program but to prove where quality efforts have paid off for the organization.
You are creating results and reports that provide numbers and data to those individuals interested in the results, right?
What are you doing with those numbers?
What are they doing with your reports?
Are you in the trap of generating numbers and reports but nothing go here happening other than your routine creation of them?
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The agenda is as follows: 8:30-9:00 a.
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Join us for a great morning of education and networking.
The agenda is as follows: 8:30-9:00 a.
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Here are driving directions from I-40: Take I-40 to exit 270.
Follow Durham-Chapel Hill Blvd.
Immediately stay in right lane and bear right onto Martin Luther King, Jr.
Turn right at the first traffic light onto University Drive.
Turn left at the second light, which is University Place.
Building 450 will be the 2nd turn off on your right.
Attendees should park in the parking deck E adjacent to building 450 on the Blue Cross campus.
The main entrance by building 450 is by the big blue statue.
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Follow Durham-Chapel Hill Blvd.
Immediately stay in right lane and bear right onto Martin Luther King, Jr.
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Join in the discussion of the most common questions asked: How many calls should we be monitoring?
How can quality efforts help to track VOC voice of the customer?
We will examine some of the most common mistakes made in quality monitoring and help you identify what needs re-working so you can YIELD the most results in your own quality program.
The seven-part QUALITY Series will be presented on consecutive Tuesdays starting on March 19 and running through April 30, 2019 from 1:00-2:00 p.
You can have the most advanced quality recording technology, frontline tours to windsor casino and analytical tools, but if you are not delivering impactful call coaching, you will continue to fall short in providing consistent and reliable high-quality service to your customers.
This session provides practical suggestions to 1.
Create a coaching plan; 2.
Deliver feedback and 3.
Follow-up with continued support.
You will learn three specific approaches to call coaching aimed to motivate, TRAIN and develop behaviors required to meet process requirements and create a satisfying, memorable customer frontline tours to windsor casino />In a call center it is an ongoing process where quality specialists and call center supervisors complete evaluations on a single call, measure the variance and reconcile the differences.
In this session, you will learn the key decision points for creating an effective calibration program, how to measure call calibration and best practices in conducting a productive calibration session.
This session provides a template to LINK quality to training by providing meaning descriptions of desirable and undesirable behaviors, typical scenarios and related center goals.
Learn ways to write definitions for the more challenging quality standards: tone, empathy and call control.
While all of your quality standards are important, some will stand out as being mission critical and therefore deserving of higher point values to ensure your agents are focused on these, in particular.
But how do you APPLY the right scoring hierarchy?
Head over to the or grab your FREE ticket now because this is THE place to be!
Learn what is involved in every step of the process: call flow mapping, skill grouping, identification of behavior-based standards, defining, scoring, validating and more!
This lead-off session in the 7-Part Quality Training Series is devoted to making sure your quality monitoring and evaluation program is driving results that matter.
In this session, we will review business objectives and call center KPIs to help you identify corresponding quality initiatives that QUALIFY your QM program as an integral component to improve frontline performance, operations efficiency and customer satisfaction.
Join us for a great morning of education and networking.
The agenda is as follows: 8:30-9:00 a.
There is no charge for attending thanks to our hosts.
Meet Gen Z, the up-and-coming generation.
Different from their millennial predecessors, Gen Zers are quickly becoming powerful influencers both as consumers and as employees.
Join us for a great morning of education and networking.
The agenda is as follows: 8:30-9:00 a.
Everyone is encouraged to attend this event.
There is no charge for attending thanks to our hosts.
Join us for a great morning of education and networking.
The agenda is as follows: 8:30-9:00 a.
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Join us for a great morning of education and networking.
The agenda is as follows: 9:00-9:30 a.
There is no charge for attending thanks to our hosts.
Here are driving directions from I-40: Take I-40 to exit 270.
Follow Durham-Chapel Hill Blvd.
Immediately stay in right lane and bear right onto Martin Luther King, Jr.
Turn right at the first traffic light onto University Drive.
Turn left at the second light, which is University Place.
Building 450 will be the 2nd turn off on your right.
Attendees should park in the parking deck E adjacent to building 450 on the Blue Cross campus.
The main entrance by building 450 is by the big blue statue.
Someone will greet you in the lobby.
Join frontline tours to windsor casino customer leaders and 25+ expert speakers - all working in-house at globally recognizable brands - and hear the latest ground-breaking insights on topics such as: scalability, personalization, self-service, customer-centric transformation and much more!
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Join https://microrcracing.com/casino/www-harrahs-casino-comps-1.html the discussion of the most common questions asked: How many calls should we be monitoring?
How can quality efforts help to track VOC voice of the customer?
We will examine some of the most common mistakes made in quality monitoring and help you identify what needs re-working so you can YIELD the most results in your own quality program.
The agenda is as follows: 8:30-9:00 a.
There is no charge for attending.
Start: April 10, 2018 8:30 am End: April 10, 2018 12:30 pm Venue: Bluegreen Corporation Call Center Address: 3500 DePawu Blvd.
You can have the most advanced quality recording technology, evaluation and analytical tools, but if you are not delivering impactful call coaching, you will continue to fall short in providing consistent and reliable high-quality service to your customers.
This session provides practical suggestions to create a coaching plan, delivery feedback, and follow up with continued support.
You will learn three specific approaches to call coaching aimed to motivate, TRAIN and develop behaviors required to meet process requirements and create a satisfying, memorable customer experience.
I mprove Consistency Through Calibration: Conduct Effective Quality Calibration Sessions.
Calibration is an ongoing process where a team of quality specialists, coaches, supervisors, and perhaps frontline staff complete evaluations on a single call, measure the variance, and reconcile the differences.
In this session, you will learn the key decision points for creating an effective calibration program, how to measure call calibration and best practices in conducting a productive calibration session.
L ink Quality Standards to Training Descriptions: Create Definitions of Behavioral Expectations.
Once your quality evaluation form has taken shape, the call standards have been identified and organized into skill groups and a scoring structure has been applied, the next step is to develop Quality Standard Definitions QSDs.
This session provides a template to LINK quality to training by providing meaningful descriptions of desirable and undesirable behaviors, typical frontline tours to windsor casino and related center goals.
Learn ways to write definitions for the more challenging quality standards: tone, empathy and call control.
A pply a Successful Scoring Scheme: Measure and Motivate Agents to Perform Critical Behaviors.
While all of your quality standards are important, some are mission critical and therefore deserve higher values to ensure your agents are focused on them.
Learn how to APPLY the right scoring hierarchy, to ensure you are measuring quality and motivating your agents.
U tilize Quality Process Design: Build a Frontline tours to windsor casino Form to Support Desired Performance.
Learn what is involved in every step of the process: call flow mapping, skill grouping, behavior-based standards definition, scoring, validating and more.
Rowe Price call center located at 4211 West Boy Scout Blvd.
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The agenda is as follows: 8:30-9:00 a.
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The kick-off session in the 7-Part Quality Series is devoted to ensuring your quality monitoring program is driving results that matter.
With hands-on activities, you will review business objectives and call center KPIs to identify corresponding quality initiatives.
This session will help you QUALIFY your QM program as an integral component to improve frontline performance, operations efficiency, and customer satisfaction.
Your Coaches Need Coaching, Too!
Coaches play a key role frontline tours to windsor casino the success of your employees.
Has your company adopted a particular coaching model and have all your coaches been trained?
What do you do beyond that training to ensure your coaches are using the model properly and encouraging the reps for good work while also lining up plans for opportunities to improve?
Everyone knows that quality is integral to the success of the organization, right?
Sure they do, which begs the click here, can it be proven?
The bottom line is, advancements in your quality program are dependent on your ability to not only sell the value of such a program but to prove where quality efforts have paid off for the organization.
You are creating results and reports that provide numbers and data to those individuals interested in the results, right?
What are you doing with those numbers?
What are they doing with your reports?
Are you in the trap of generating numbers and reports but nothing is happening other than your routine creation of them?
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London Tours

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WR:
50 xB
Max cash out:
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Search Tours - Albatross Travel
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People Update - Missouri Meetings and Events
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Auto worker wins big at Caesars Windsor